ANSWER · CREDITS & ACCOUNT
Can i get a refund
title: Refunds on Club Ready Music slug: can-i-get-a-refund type: answer description: "Club Ready Music's refund policy covers unused credits and failed renders. Credits spent on a completed generation are not refundable, because the work was done." question: "Can I get a refund?" keywords:
- AI music refund policy
- refund credits
- refund failed render
- Club Ready Music refund
- money back AI song updated: 2026-11-14 related:
- what-happens-if-a-render-fails
- do-credits-expire
- what-do-credits-cost
- what-payment-methods-are-accepted faq:
- q: "I don't like either take. Can I get the credit back?" a: "No. The song was rendered and delivered. Adjust the brief and generate again; drafts and settings are free to change."
- q: "How do I request a refund?" a: "Use the Contact page with the track name and what went wrong. A render that fails on our side is refunded in credits automatically." --- The working principle is simple: credits you have not spent can be refunded, credits spent on a generation that failed completely are returned, and credits spent on a generation that delivered audio are not refundable, because the model work was done and the files are yours.
Unused credits
If you bought credits and have not used them, you can ask for the unused portion to be refunded to the original payment method. Refunds are processed through Stripe and appear on your statement within a few business days, depending on your bank.
Failed renders
When a generation fails, nothing was delivered and the credit comes back on its own. A generation that delivered a finished track counts as used.
Completed renders
A completed generation returns two mastered takes, downloads and a share page. Taste is not a fault: a track that did not come out how you imagined has still been made. Refunds are not offered for completed generations. The free tools, lyric drafts, name suggestions and settings, exist so you can get the brief right before you spend.
Voice clones
A voice clone is a one-off $5 for a model operation that completes immediately.
Consumer rights
Statutory rights in your country apply in addition to any policy. In the EU and UK, for example, digital content supplied immediately with your consent is normally excluded from the cooling-off right once supply has begun, which is why a completed render is treated as final, while unused prepaid value is often refundable. Nothing here limits rights you have by law.
Disputes and chargebacks
If something has gone wrong, contact Club Ready Music first. A chargeback through your bank costs more for everyone and takes longer than a direct refund.
How to ask
Send the email address on your account, the Stripe receipt or the date and amount of the top-up, and, for a failed render, the share link of the failed track.